Complete terms of purchase are provided at checkout. Your acceptance of the terms of purchase upon checkout means you agree to and understand the returns/refund policy set forth below. 

All orders are shipped out within 1 business day. Shipping is free on orders over $50, otherwise shipping is calculated upon checkout.  You will receive emails confirming both the receipt and subsequent shipment of your order. We offer ground shipping and packages typically arrive 3-7 business days after the order has been placed.  We also offer a Priority mail option for an additional charge if you need your package within 2-3 business days. 

We accept returns for unopened products ordered directly through our website for up to 14 days after delivery. Shipping is non-refundable, with the exception of damaged or otherwise compromised product as a result of manufacturing error.

To request a refund, email info@lamend.com with your name, order number and reason for return. Refunds will be given on a case by case basis, and are not guaranteed if products have been opened and/or used.  Please allow up to 7 days for refunds to show up on your bank statement. 

We do not currently accept exchanges.  

Discounted items are final sale and not eligible for returns or refunds.

All of our products are tested for quality, and shipments are carefully inspected before leaving our warehouse. However, should your order arrive damaged, all claims must be made within 48 hours to info@lamend.com. Our team will require a full description of the damage to the product, and may require supplemental photo evidence. Refunds and returns will be handled on a case by case basis as outlined in the above sections. 

Products ordered through a third party retailer and not www.thegoodpatch.com are subject to the relevant return, shipping, and refund terms set forth by the external retailer and must be handled with them directly. 

We only replace items if they are defective or damaged.  If you need to return it for the same item, send us an email at davidn@lamend.com.

To return your product, you should email davidn@lamend.com for further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact your sales representative or us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.

Please direct any general questions or concerns, as well as order-specific inquiries, to info@lamend.com.