Complete terms of purchase are provided at checkout. Your acceptance of the terms of purchase upon checkout means you agree to and understand the returns/refund policy set forth below.
All orders are shipped out within 1 business day. Shipping is free on orders over $50, otherwise shipping is calculated upon checkout. You will receive emails confirming both the receipt and subsequent shipment of your order. We offer ground shipping and packages typically arrive 3-7 business days after the order has been placed. We also offer a Priority mail option for an additional charge if you need your package within 2-3 business days.
Returns & Exchanges
We accept returns for unopened products ordered directly through our website for up to 14 days after delivery. Shipping is non-refundable, with the exception of damaged or otherwise compromised product as a result of manufacturing error.
To request a refund, email firstname.lastname@example.org with your name, order number and reason for return. Refunds will be given on a case by case basis, and are not guaranteed if products have been opened and/or used. Please allow up to 7 days for refunds to show up on your bank statement.
We do not currently accept exchanges.
Discounted items are final sale and not eligible for returns or refunds.
Damage Due to Freight or Shipping
All of our products are tested for quality, and shipments are carefully inspected before leaving our warehouse. However, should your order arrive damaged, all claims must be made within 48 hours to email@example.com. Our team will require a full description of the damage to the product, and may require supplemental photo evidence. Refunds and returns will be handled on a case by case basis as outlined in the above sections.
Third Party Retailers
Products ordered through a third party retailer and not www.thegoodpatch.com are subject to the relevant return, shipping, and refund terms set forth by the external retailer and must be handled with them directly.
Please direct any general questions or concerns, as well as order-specific inquiries, to firstname.lastname@example.org.